Virtual Agents For Customer Satisfaction

Virtual Agents For Customer Satisfaction

Virtual agents are the software programs, which serve the online customer by an organization. It answers the customer queries about products and services. Sometimes it is also known by the name of an intelligent virtual agent. It gives the feeling of human appearance and also gives appropriate answers to the entire customer question. It is very helpful in customer relationship management. For an organization it serves as a customer service representative. Virtual agents are widely used in CRM to help the general public in performing varieties of task like making reservations, placing orders and locating information. The response of customer is very positive by the working of virtual agents.

For the purpose of sale of products, virtual sales agents are very helpful. In today's world they play a vital role in increasing the selling of the products. Just by making chat through Internet or over telephone lines that attract the customers. The conversation of virtual sales agent is so effective that they are very helpful in converting the leasing visitors into active customers. They provide the customers all the details regarding buying the product in details and also guide them on the right product. Virtual sales agent dynamically asks relevant and personalized questions about their needs and likes and dislikes. They give the customer a confidence that they are going to buy a right product for their unique needs. It increases the sale of an organization by 2.5% approx.

For customer satisfaction virtual customer service agents are very helpful. It assists the customer through intelligent automated conversations. They are very effective for solving the problem of customers. When the customer does not get appropriate answer to their question through search engines or FAQs then virtual customer service agent is the right choice. Customer often obtains satisfied with the answers of the virtual agent as they engage the customers in an interactive dialog. They interact with the customers like a live person over the phone or on chat. Usually all the companies program it to engage with the customers through answering their inquiries via automated chat. It also lowers the cost to the customers.

Source by John Eliskiya

Bitcoins – Global Impact of Virtual Currencies

Bitcoin is a payment system invented by Satoshi Nakamoto who released it in 2009 as an open-source software. Claims to the identity of Nakamoto have never been verified, but the Bitcoin has progressed from obscurity to the largest of its kind, a digital asset now being called the 'cryptocurrency'.

The most significant characteristic of Bitcoin is that unlike conventional and traditional printed currency, it is an electronic payment system that is based on mathematical proof. Traditional treaties have centralized banking systems that control them and in the absence of any single institution controlling it, the US Treasury has termed the Bitcoin a 'decentralized virtual currency'. The underlying idea behind Bitcoin was to produce a currency entirely independent of any central authority and one that could be transferred electronically and instantly with almost nil transaction fees.

By the end of 2015, the number of merchant traders accepting Bitcoin payments for products and services exceeded 100,000. Major banking and financial regulatory authorities such as the European Banking Authority for instance have warned that users of Bitcoin are not protected by chargeback or refund rights, although financial experts in major financial centers accept that Bitcoin can provide legitimate and valid financial services. On the other hand, the increasing use of Bitcoin by criminals has been cited by legislative authorities, law enforcement agencies and financial regulators as a major cause of concern.

The owner of Bitcoin voucher service Azteco, Akin Fernandez comments that there will shortly be an important game-changer in the manner Bitcoin is generated. The rate of Bitcoin generation every day will be literally 'halved' and this may alter the perception of Bitcoin completely, although it will be almost impossible to predict how the public at large and the merchants will react to such a move.

Against the backdrop of such a move, the predictions are that the transaction volume of Bitcoin is set to triple this year riding on the back of a probable Donald Trump presidency. Some market commentators are of the view that the price of the digital currency could spike in the event of such a potential leading to market turmoil globally.

The Panama Papers scandal which broke out in May this year has spurred the European Union to fight against tax avoidance strategies that the rich and powerful use to stash wealth by bringing in new rules. The current rules seek to close the loopholes and among the measures proposed are efforts to end anonymous trading on virtual currency platforms like Bitcoin. A lot more research has to be done by the European Banking Authority and the European Central Bank on the best strategies to deal with digital treaties as currently there is no EU legislation governing them.

Source by Aman Tumukur Khanna

Understanding Dot Net Security Framework

Dot Net is a highly popular platform for developing rich websites and web applications. While developing websites or web applications on .NET technology, the developers tend to follow the security model which makes the hosting, service offerings and coding more credible. A very strong security model is the major advantage of Dot Net framework, which is the reason it is extremely preferred compared to many other technologies that exists.

The .Net security model works in a synchronized way and automatically corrects the errors in the coding structure. This Dot net security model has few important components such as,

Code access security: Code Access Security (CAS) is the vital part of the .NET security model which actually decides whether or not the code is allowed to run, and what resources it can use when it is running. CAS is a security mechanism which uses evidence to help grant the right permissions to the right assembly.

Evidence based security: The evidence based security of Dot net framework works on the same lines of CAS. This sub system mostly includes the policy, permission, isolated storage and the evidence in order to provide a suitable execution atmosphere. In evidence based security the assembly code is examined during the runtime by the CLR

Cryptography: Cryptography is the art and science of keeping messages secure. Within the .net framework the cryptography consists of the digital signatures, random number generation, hashing and more, where the elements are easily accessible to the developers.

Role based security: In Role-based security, the security access level (permission) of the user is known by determining their role. It allows you to partition your web site according to the “role” of the user. That means that once a user is logged-in, the determination as to whether or not access to a resource is granted is based on the roles a user plays-such as “administrator”, or a “premium subscriber”, or a “guest”.

These above discussed points gives us only a brief view on the security aspect of the dot net framework. The best part of this security model is that the developers don’t require to generate heavy coding for developing a smart web structure.

The .NET development company makes sure that this security model is implemented properly so access by the unknown codes can be controlled easily and their dot net developers can come up with the robust dot net solutions for their clients.

Source by Amol Hiray

TeleSeminar Secret Tip – Virtualizing Your Physical Enterprise For More Online Profits

Taking your physical enterprise and turning it into a virtual enterprise can dramatically increase your overall profits.

If you want to accelerate your professional productivity (maximum results in minimum time), then you must discover the secret to “virtualizing your physical enterprise.”

The best way to “virtualize” is simply to “leverage” human activities and replace them with “robotic” or “automated” activities. There is so much on the internet that you can leverage, automate, and systemitize.

Leverage here is defined as maximum productivity with minimum effort. A great example of how one best-selling author replaced “human” effort with leveraged automation is Jack Canfield with The Success Principles.

Jack and Mark Victor Hansen have sold over 100 million Chicken Soup books over the years utilizing the “human” effort of physical promotion and book tours. Yet, one “Virtual Book Tour” can sell more than 20 bookstore visits

In this particular case, “virtualization” is the process of transforming redundant “human” multi-effort activities into single effort “virtual” results such as replacing many “physical” book tours with one Virtual Book Tour.

Even best selling authors like Jack and Mark are limited by the number stores they can get to in any given day. With a virtual book tour, an author is interviewed on a teleseminar about their book.

Remember, you don’t get rich writing books, you get rich explaining books.

Explaining and talking about your book is what you do on a teleseminar known as a virtual book tour.

We must remember that “www” stands for the “World Wide Web” and you can extend your reach to the entire world by virtualizing your physical enterprise. But only if you want to sell more books in less time, with less overall human effort.

Source by Alex Mandossian

How To Remove VirusLocker From Your PC

VirusLocker is a complete software infection that's been designed by hackers to get you to buy the fake upgrade to the infection. The VirusLocker program is basically just a virus, which has been created by hackers who are believed to be in the likes of Russia or Eastern Europe, and is described as a malware program. The problem with this virus is that it's constantly going to be causing a major set of problems for your PC, in that it will stop a lot of the important settings your system requires to run, including the likes of Task Manager & other important options.

If you are unfortunate enough to have VirusLocker infecting your PC, do not worry. This program will not steal and of your details … but will be quite difficult to remove. In order to stop the program from running, you have to be able to stop the program from operating before trying to remove it. Because this program is a complete scam, it's actually very difficult to remove. To ensure that you can get rid of the software from your PC, you have to be able to stop it from running in the most effective way before removing it from your system for good.

How To Remove VirusLocker

To remove this virus, you have to be able to stop the infection from running, before then deleting it in the most effective way. Unlike many typical viruses (which can be removed by using an anti-virus application), removing "malware" infections like VirusLocker is a more involved process which requires a lot of different applications to get rid of it in the most effective way.

The best way to stop the VirusLocker infection is to first use a part of Windows called "Safe Mode", as this will be able to stop the program from loading up. To restart into safe mode, you should restart your PC, press "F8" on your keyboard, and then select "Safe Mode With Networking". This will load up your computer without the virus, and allow you to then progress onto removing the infection.

We advise that after you've restored your PC into safe mode, you should download and use a program called a "spyware removal tool". This is more involved than the likes of Norton, or another antivirus tool, and works to remove all the files that VirusLocker that you'll have on your computer. We've found that a tool called SuperAntiSpyware is the best for this.

Source by James Henry Tanner

Virtual Conferencing: A Solution With Benefits

The concept of conferencing is not completely new. It has been around for quite some time with conferencing solutions like teleconferencing and web seminars used by many organisations. Now gradually, other conferencing services like web video conferencing have been introduced. Together, audio video web conferencing solutions are going to make a strong impact on the way organisations communicate with their clients, partners or suppliers, and how they interact in-house. Initially, prices of these services were on the higher side. This restricted their usage to large business firms only. However, there has been changing trend with prices for these services gradually coming down. This positive trend is expected to compel more and more organisations to employ these specialised conferencing solutions.

The audio video web conference solutions serve as an effective tool to communicate with people located at remote locations in real time. The biggest advantage of such services is that organisations can now conduct meetings, events, conferences, trainings, product launches from their office premises and thousands of people can be a part of it without being physically present there. In addition, these conferencing solutions serve as an interactive tool as well, it being two-way communication technologies. Hence, the participants too can interact with the host and other participants, as well. Not only externally, these web video conferencing can be utilised for internal communication or events, as well.

Organisations can also use audio and video conferencing solution to take advantage of a high level of security, during virtual meetings with clients, where confidentiality is inevitable. It is made possible through complete protection and restriction with secured PINs and passwords. The host of a video conferencing is authorised to moderate conferences. Additionally, the host is also authorised to verify the authenticity of attendees of a video conference. Also, audio web video conferencing. software is designed in a manner that allows for confidential conferencing session to be locked, to restrict unnecessary participants to join in the conference.

With the availability of such useful and dynamic audio, video and web conferencing services, organisations can stall their worries, related to exhaustive preparation and planning, even for a small meeting, travel expenses, car rentals, accommodation expenses, meal allowances and so on. These costs are completely eliminated with virtual conferencing services. The biggest benefit about virtual conferencing is that it assists in collaboration of hundreds of people instantly and that too synchronously.

Today, when an organisation plans to do a product launch, hold training sessions for its employees or new recruits, hold press conferences or conduct confidential meetings, it only needs to do avail the services of a service provider dealing in conferencing solutions that can offer not only the best but also the most economical conferencing solution. Undoubtedly, organisations can employ audio, video and web conferencing services in their day-to-day business activities, as well. The benefits of virtual conferencing services are not only limited to global corporate and commercial organisations. Today, students in large numbers too are utilising virtual conference services, especially training services to attend online lectures and classes.

Source by Mark Voucher

Hire A Virtual Employee To Work On Your CAD Designing Projects

According to a recent report in Financial Times, the UK would require more than 96,000 engineers in the coming three to four years, and it is just to replace the retiring engineers. In the same report, the MD of Siemens was quoted as saying that the engineering talent deficiency in the UK is going to impact the small and medium enterprises (SMEs) in a big way. The condition is more or less the same in the US. That is the reason that more and more western companies are looking to outsource their engineering projects.

CAD projects account for the highest number of engineering processes that are outsourced. Although there are several outsourcing options available in the marketplace for CAD projects, clients can gain a lot by hiring of virtual employees to execute these projects. A virtual employee is a resource that works exclusively for one client from a remote location. By hiring a virtual resource, a client can outsource even small projects like paper to CAD conversion and architectural CAD drafting etc.

This outsourcing model has several benefits:

1. Flexible outsourcing solutions: A client can hire a dedicated virtual employee through a reputed vendor. These employees work exclusively for the client to handle the CAD designing under the control of the client. It is up to the client to choose the number of CAD engineers that they want to hire. Depending on the requirement, a company can increase or decrease the size of its remoting working team. This aspect of service provides a lot of flexibility to the client. This flexibility in turn optimizes the cost of the outsourced CAD design project. Virtual employees are a reliable solution for small and medium enterprises as they get the best of services at an affordable price.

2. Easy to manage employees: The best thing about hiring a team of VE is that it is very easy for the client to manage this team. First of all, the virtual employees are legally employed by the vendor. Therefore, the service provider is responsible for all the HR functions like payroll, leave management etc. In such a scenario, the client is free to concentrate on their core competencies. Moreover, all the members of the remotely working team work from one location which makes the communication between client and the team very easy. The vendor can provide the client with all the communication tools like video-conferencing, Skype and web camera etc. All these facilities give better control to the client on their outsourced CAD design project.

3. Result oriented solutions: By hiring virtual employees, a client can expect timely delivery of service. This is because the client has complete control of the outsourced CAD design project through state-of-the-art communication devices. They can set targets for the virtual resources and can also follow them up. Therefore, hiring of remote employees is a result-oriented outsourcing solution for a CAD designing project.

All these benefits make hiring of virtual employees the ultimate outsourcing solution for CAD projects.

Source by Daya Mukherjee

Virtual Computer Pets – Adopt One Today

Virtual Computer Pets are pets that exist only within the confines of your computer. They are just like normal pets except they are digital forms of real animals. You can have a virtual computer pet dog, a virtual computer pet cat or any other kind of animal. You can even own your own virtual dragon.

A virtual computer pet can be a great companion as, like real pets, they have personalities and they grow up from a baby into a full grown adult. While taking care of them you can watch them grow to be happy and healthy.

Creating and taking care of a virtual computer pet is much easier than taking care of a real pet because everything you do can be done straight from your computer. Feeding you dog or bathing your dog is simply a click away. No driving to the vet late at night when your pet is sick, with your virtual computer pet you can take your pet to the vet with just a click of a button. It really is that simple.

Virtual computer pets are hugely popular because there is something in each and every human being that loves nurturing and taking care of a pet. Real pets can be very stressful and you may not be able to handle the responsibility for any number of reasons. Virtual pets take all the stress out of owning a pet. Tamagotchi was a huge hit because it allowed children to take care of a pet in their pocket. Now technology has gotten even more sophisticated and virtual computer pets actually look like real dogs, cats and other animals.

Virtual computer pets can be easily downloaded or played online. On major virtual pet websites there is a small fee to signup and use their services. However, there are some websites that offer their services for free. Usually the ones you need to pay for are better then the free ones but it is a personal choice. You can head right right now and start creating and taking care of your very own virtual computer pet and you can have a lot of fun doing it. They are great for children and adults of all ages.

Source by Michael M Johnson

Choosing Dedicated Versus Virtual Servers

Web hosting requirements of different customers are different. They need diverse web hosting solutions to satisfy all critical needs of their business. Large enterprises or huge e-Commerce companies' need dedicated servers for hosting their large web applications over the web. However, nowdays even startup companies are feeling the urge to get a dedicated web server to serve their hosting needs.

Renting a dedicated web server is expensive affair. A virtual server may also serve their needs. So, it is a matter of debt which which one to choose from dedicated servers or virtual servers. This article will answer this important question as well as help in making decision of selecting from virtual web servers and dedicated web servers.

Dedicated Web Servers

Dedicated Web servers as the name suggests are intended to provide dedicated service to the customer who rent it. The customer has full control over these servers. For dedicated Linux web servers they have root access, and for Windows Web Severs they have administrator access, that means customers using dedicated web servers are free to configure the server as par their own requirements, they can install required software onto it.

A variant of dedicated web hosting services is managed hosting. If chosen this type of service, customers do not need to worry about the maintenance or security issues of servers. The hosting service provider handles these critical issues.

Virtual Web Servers

Virtual web servers (also referred as virtual private servers) share the resources (hardware, disk space, RAM) of a web server. Virtualization software (like Virtuozzo) is used to create virtual web servers. Each virtual server can have different operating system and software installed depending upon customer's requirement. Customers will have full access (administrative controls) to their own virtual private space. They can manage it accordingly, but they are not allowed to manage security issues (like Firewalls, Antivirus software) individually.

Now, it is very easy to figure out that if rented a dedicated server, customer will have full access along with the option to utilize 100% resources of server. However, in case of virtual private severs, customer's have to share the resources with others using different virtual server on same web server.

In case of running high end performance based web applications, the performance may be affected. So, for critical process that may lead to high user load and requiring more processing power and other hardware resources, people are advised to select dedicated web hosting. However, someone is just looking for a server with privacy (not available in shared hosting) they can think of renting a virtual private server.

Source by Raj Kamal

The Ascetic Body – Robert Veeder’s Prison Marathon

This is about running for others’ lives, but let us start with the Girl Scout cookies.

Your daughter trudges up my disintegrating front steps and to my front door as you wait by the curb, apparently looking for a cab on the western outskirts of Chicago. She rings the bell, invites my participation in the buy, her dark brown hair crossing up and over her left shoulder as she leans in to show me the list of the possibilities for a sugar high.

She sells, I buy. I eat (too many), she brings back (a little) money to fund her troop’s autumn camping trip. I may be willing to pay a bit more for a box of cookies than I might have at the grocery store because your daughter seems like a sweet girl, or because I was once a Girl Scout and remember those days warmly. Soon the cookies are gone. The camping trip will be remembered fondly by some of those who went on it.

This transaction is kind of like what happens in a public radio fund drive, which offers valuable or branded giveaways (to “members” rather than “donors”) in return for a pledge. I love to listen to these quarterly fundraisers even more than to the regular programming, simply to hear my favorite radio personalities improvise their ways, often ingeniously, out of the tight corners their on-air fundraising partners may have created for them. To compel listeners to become donors without ever uttering a negative or guilt-provoking word, one needs infinite creativity and goodwill, especially toward those who listen regularly to the programming without helping to pay for it. Both the sale of the Girl Scout cookies and the public radio fundraising drive, with rewards offered for the “gift” of a donation, are more business transactions, exchanges, than is asking someone simply to write a check for environmental protection or a political candidate or the protection of basic human rights around the world.

I first became aware around 1990 of a very different kind of fundraising effort, now quite popular, when I decided to participate in the Gay Men’s Health Crisis “Dance for Life” marathon. Bringing together those willing to work (dance, sweat), those willing to give (money), and those willing to organize for a cause (the Gay Men’s Health Crisis), the Dance for Life event had three apparent constituencies and an exponentially greater opportunity than one-on-one transactional fundraising for long-lasting personal and communal impact.

We dancers, many of whom had family members or friends who had died from or were dying of AIDS-related causes, would solicit contributions based on how many hours we danced. We danced against death: at the time, dancing felt like dying’s antidote. We gave our bodies’ sweat, exertion, energy to support our loved ones’ and others’ fight to live. The body felt like the perfect site for our devotion.

This September, I learned of an even more moving, more perfect three-way, transformational partnership to raise money. This contemporary expiatory ritual bound a cause–Mothers Against Drunk Driving (MADD)–the members of a virtual community who offered not only money but hope, and one who would do that community’s, along with his own, sweating.

On the night of Saturday, November 1, 2003, Robert “Blinker” Veeder had driven while drunk and killed six people, several of whom had stopped to help the victims of a just-previous collision, when one SUV ran a stop sign and hit another. Serving the last two and a half years of his sentence in a North Carolina prison for six counts of involuntary manslaughter and two counts of assault with a deadly weapon (the van he was driving), Robert joined with his beloved, Dr. Kara Grasso, a dentist living in South Carolina (and a close friend of mine), to create an event that could help him atone for the deaths of the innocent victims of his having driven while drunk: he would raise $5,000 running a marathon as he marked the sixth anniversary of the lives-changing accident.

While initially the practice was meant to allow Robert to birth some good out of the harm he had done, the use of his body as the place where his penance was done created a profound connection between those in the prison and those on the outside. On the inside, fellow prisoners trained with him and would eventually run alongside him for encouragement during the marathon. In the essay that he wrote for Kara to send to potential donors, Robert asked for the partnership of those on the outside. He wrote in a letter that Kara distributed, “I can’t do much from in here. My daily job in the kitchen only earns me a dollar a day. They won’t let me give blood, I’ve asked. But I can run. I can run a long time. I can run around this yard 184 times which would be the 26.2 miles and some change of an official marathon. What I can’t do is donate money to support M.A.D.D.; but you can.

“I know that I can never give the lives back. God, I wish I could, but I can’t. I can’t take away the ache from the lives which were endlessly changed by this tragic event. There’s nothing I can do to take back the hurt. There is simply nothing that I can do.”

“But WE can do a lot.”

MADD already had a “Walk like MADD” event for fundraising. Robert’s event became a “MADD Dash for Recovery,” as he planned to run the full 26.2 miles of a marathon in laps around the prison yard. As he described it, this writer, clown, and ukelele and blues harmonica player would “head up to A and B dorm and start running. I’ll run across the top of the horseshoe pits, past the weight pile, in between the chaplain’s office and the cook school trailer, past the library, the clothes house, the multi-purpose room, down the side of the chow hall, past the guard at the front gate and cut in front of the sergeant’s office, past A and B dorm, across the top of the horseshoe pits. The inmates won’t know why I am running. The guards won’t know why I am running. But you’ll know. I’ll know. We’ll know why I’m running. We’ll be running together. Running for life.”

Family and friends joined in the cause, not just by donating money but by circulating Robert’s statement of his intention to generate good out of the victims’ families’ losses. Money to meet the $5,000 goal poured forth. Perhaps even more important, people outside the prison engaged emotionally and physically with Robert’s bodily labors and offered him forgiveness and the prospect of redemption. One donor wrote, “I’ll be thinking of Robert in the morning as he does his marathon. We lifted him up in prayer tonight at church.” Another: “Rob, run like the wind. Feel yourself being powered by those of us behind you. Good luck, I’ll be thinking of you next week, while you run.”

By twelve days before the run, Kara had received notes from many of Robert’s supporters declaring their intention to pray, chant, meditate. Others were inspired to designate drivers, in keeping with MADD’s education efforts. Some intended to take up their spiritual practice, or to run, too, during the hours Robert was slated to run his marathon.

As Kara and her parents and Robert’s own watched him through the prison gates, and with prison friends running alongside him, Robert completed the marathon on November 2, 2009 in 4 hours, 3 minutes, 15 seconds. Afterward, he wrote, “Today while running, with so many people praying, chanting, meditating, and holding me next to their hearts, I felt the spirit of unity, peace, oneness [as] I made my way toward that magical 26th mile.”

Robert Veeder’s ascetic action reminds us of images and figures of bodily redemption from world religious and spiritual traditions, where the sweat or suffering of one pairs with a community of belief. The power of the physical body to endure trials carries special poignancy in engaging us toward meaning that can be held in common, in community.

Copyright Sara K. Schneider 2009

Source by Sara K Schneider